Patsy Terrell

Lived fully, laughed loudly, gave generously

  • Patsy’s Blog
  • Archive Page
  • Contact Page

  • Home
  • Patsy’s Life
  • Patsy’s Blog
  • Patsy’s Projects
  • Patsy’s Legacy
  • Memories

July 1, 2008 by Patsy

Customer Service from 3M

I’m always very impressed with good customer service. It’s so rare these days that it stands out even more.

Recently I emailed 3M about a little problem I was having with a product I love – the Post-it Flag Highlighters. I didn’t expect anything from them. Just wanted to let them know what I perceived as a design flaw.

A few days later I got an envelope containing a replacement product, a postage paid return label and a letter asking me to return the defective product.

Wow. When was the last time that happened? I think for me the last time was with Brother – about three years ago.

Admittedly, this is a very low cost item. Nonetheless, I’m pretty impressed with their customer service. I wish the rest of the US economy would make a note. And perhaps highlight and flag it, too.
________________
Check www.patsyterrell.com for the blog, art, and more.

In the Dark

Words That Soothe

❮❮ Previous Post
Next Post ❯ ❯

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Epitaphs for Patsy

In a document she left behind for a good friend, Patsy listed five possible epitaphs that could be used at the time of her passing.

  • ‘Lived Fully. Laughed Loudly. Gave generously. Gone.’
  • ‘Lived, Laughed and Loved. Continuing that elsewhere.’
  • ‘Lived fully every day. No regrets now.’
  • ‘The journey continues It has been magical.’
  • ‘A magical journey so far no regrets.’

An Editorial Tribute

An Editorial Tribute

Image courtesy of Richard Crowson

Categories

Archives

Memories

Patsy’s Legacy

Patsy’s Projects

Patsy’s Life

In memory of Patsy Terrell • Curated by Greg Holmes • Website by Rosemary Miller